1. Custom Hitch Covers Manufacturing and Shipping?

All Custom Trailer Hitch Covers require a LEAD TIME of 12-24 days. Each one of our Custom Trailer Tow Hitch Covers is made to order and customized to our customer's request.

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2. What Is Your Return Policy?

A 1-year manufacturer's warranty applies to all Custom Trailer Hitch Covers. Any returns or cancellations will likely carry a 20% restocking fee. If you have any concerns about fitment, simply share those concerns via email, before you place your order, and our experts will work with you to get a perfect fit! Due to the fact that we move quickly, it’s important to notify us immediately if you have concerns. If we receive a return that shows signs of damage, we will not be able to accept the item and will have to return to sender with no credit being issued. Always contact us with any issues or return questions, we will always work with a customer, however understand that most of our items are very expensive to ship so we must recover these costs, unless the mistake is ours. Contact support@customtrailerhitchcoversusa.com for returns. All refunded items must be approved prior to being returned. Please contact support@customtrailerhitchcoversusa.com for a return. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded in the same manner in which the original payment was made. Once product is returned, please allow 14 days for receipt of funds.

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3. Hawaii, Alaska, and International Shipping Disclaimer

• Orders shipping to Alaska, Hawaii and Canada do not qualify for Free Shipping. We will follow up with this additional shipping fee after the order has been placed.

• You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your state/country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

• For international orders, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

• If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

4. Shipping Terms

• Custom Trailer Hitch Covers USA is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

• Custom Trailer Hitch Covers USA cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

• Custom Trailer Hitch Covers USA is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

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4. Damage/Warranty

Damage Upon Receipt – Upon delivery (or pick up at a local terminal), be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents (Bill of Lading) BEFORE SIGNING and accepting shipment. Unfortunately, while it is rare, due to the size and complexity of shipping large packages across the country, damage can occur and it MUST be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit ONLY IF all damage is noted with the courier BEFORE signing the documents (Bill of Lading). If the damage is NOT noted upon receipt, this alleviates all liability of the courier and we must open a damage claim and see it through to completion before reimbursement (if any) is allotted for the damages. Please notify us immediately if there is damage and send us pictures via email to support@customtrailerhitchcoversusa.com so we can document the issue and come to a resolution as soon as possible! Please note: Custom Trailer Hitch Covers USA will cover the costs involved with warranty claims up to 30 days from the date of delivery. After the 30 day period, the costs involved with the warranty claim are the customers responsibility. Please notify us as soon as possible if you have any issues, questions, or concerns!